How do I submit a support ticket through the Info Center? : Info Center

How do I submit a support ticket through the Info Center? Print

Modified on: Tue, 29 Mar, 2022 at 1:53 PM

You can create and manage support tickets right in the Info Center.

To create a new Support Ticket:

1. Locate New Support Ticket from either the Home, Solutions or Tickets tab.

From the Home tab, New Support Ticket is located below the search bar:

From the Solutions or Tickets tab, New Support Ticket is located to the right of the search bar:

2. Select New Support Ticket and complete the online ticket form. Be sure to enter your email address, the product you are using, and the nature of your question or problem.

3. Click Submit.

4. You will receive an email reply acknowledging that your ticket has been received, and a support agent will be in touch with you within 24 hours (or less for more urgent matters).

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