You can create and manage support tickets right in the Info Center.
To view or update existing support tickets:
1. Locate Check Ticket Status from either the Home, Solutions or Tickets tab.
From the Home tab, Check Ticket Status is located below the search bar:
From the Solutions or Tickets tab, Check Ticket Status is located to the right of the search bar:
2. Select Check Ticket Status, and your tickets appear with a status:
- "Being Processed" - this ticket is open and being reviewed by a support agent.
- "Awaiting your Reply" - a support agent has provided additional information in the ticket that is awaiting your response.
- "This ticket has been Resolved" - this ticket has been resolved and/or closed by a support agent.
3. You can use the drop-down menu to filter the display:
To display tickets based on status, access the drop-down menu to select the status views:
You can also alter the sorting based on date created, last modified, and status:
4. To see additional information, including support agent comments, click the support ticket name. To respond or add additional information to the ticket, select the box that reads "Click here to reply to this ticket":
An additional window appears. Add your comments, and send these to a support agent by clicking Reply.
